Refund policy

Our returns policy

If you're not happy with your order, you can return it within 14 days of delivery for a full refund of the item price. Items must be unused, in their original condition, and in the original packaging where possible.

How to start a return

Contact us with your order number and the reason for the return. We'll confirm the return address and next steps by email.

Damaged or incorrect items

If a book arrives damaged, or you've received the wrong item, let us know within 7 days of delivery with a photo where possible, and we'll arrange a replacement or full refund — including return postage — at no cost to you.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card provider.

Return postage

Unless the item was faulty, damaged or incorrect, return postage is the customer's responsibility. We recommend using a tracked service, as we cannot issue a refund for items lost in transit back to us.

What can't be returned

For hygiene and copyright reasons, we're unable to accept returns on digital downloads once accessed. Everything else is covered by the policy above.